The first 200 families receive 15% off services for life.
Clinic owned and operated by Dr. Michael Astin.
You agree to receive email updates from The Village Vet. You can unsubscribe at any time. See our First Families membership terms and conditions. See our privacy policy.
Last updated: July 16, 2026
First Families is a free founding membership program at The Village Vet+ Annex. It is our way of recognizing the first 200 local households that choose us for their pets' care. These terms explain who can join, how the 15% discount works, and how membership is kept.
The program is offered by M. Astin Veterinary Medicine Professional Corporation, doing business as The Village Vet+ Annex. In these terms, we refer to the clinic as "we", "our", the "clinic" and "TVV+ Annex."
The First Families membership is limited to the first 200 qualifying households. Membership is free.
One membership is available per household. It is linked to one primary client account and the household's current address. A household includes the primary member, their spouse or partner, dependent children, and all pets that normally live at that address.
A household qualifies when all of the following have happened:
We will use the dates and times in our clinic records to decide the order in which households qualify. Sending an appointment request or booking an appointment does not, by itself, secure a spot.
If a pet has previous records but TVV+ Annex has not received them by the first appointment, we may hold the household's place for up to 30 days after the paid appointment. If the records arrive during that time, the household may qualify based on the date of the appointment. If the records arrive after 30 days, the household may still qualify if a spot remains available.
Previous records are not required for a puppy, kitten, or recently adopted rescue pet when no previous records are available. TVV+ Annex may ask for reasonable information about the pet's age, adoption, or known medical history.
TVV+ Annex will confirm when a household has received First Families status.
Active First Families members receive 15% off the eligible subtotal of all services on their TVV+ Annex invoice. The discount is applied before tax. It covers professional veterinary services provided at TVV+ Annex, unless an exclusion below applies.
Professional veterinary services specifically includes: examinations, surgical procedures, laboratory diagnostics and radiology.
If TVV+ Annex has received the required records by checkout, the discount can apply to the pet's qualifying first appointment. If the records arrive later and the household qualifies, TVV+ Annex will add an account credit equal to the discount that would have applied to the eligible items on that invoice. The credit has no cash value and can be used only toward a future TVV+ Annex invoice.
The First Families discount does not apply to:
Discounts cannot be stacked. If an item qualifies for more than one offer, only one discount will apply. TVV+ Annex will apply the offer that gives the greater savings where practical. Eligible full-price items on the same invoice may still receive the First Families discount.
The First Families benefit cannot be exchanged for cash. It cannot be used to create a cash refund or a negative invoice balance.
There is no set limit on the number of pets covered. The membership covers every current and future pet that normally lives at the primary member's home. TVV+ Annex may ask for each pet's relevant previous medical records when those records exist.
The discount cannot be used for pets that belong to friends, relatives, clients, or other people outside the household. A pet stops being covered when it no longer normally lives in the household.
The membership follows the primary member if they move. The primary member must give TVV+ Annex their new address. After the move, only pets normally living at the new primary residence are covered.
Clients may ask for copies of their pets' medical records. TVV+ Annex will share records as required for safe care and under the rules that apply to veterinarians practicing veterinary medicine in the Province of Ontario.
Sharing records for an emergency visit, referral, specialist, second opinion, insurance claim, travel, or a similar reason will not, by itself, affect First Families status.
If records are sent to another general veterinary practice, TVV+ Annex may review the membership. TVV+ Annex may remove First Families status if we reasonably believe that TVV+ Annex is no longer the household's primary veterinary clinic. Removal is not automatic. We may ask the primary member to confirm where the household receives its regular veterinary care, and we may maintain or restore membership when we believe it is fair to do so.
The benefit continues for the primary member's lifetime, and provided that M. Astin Veterinary Medicine Professional Corporation owns and operates TVV+ Annex. If TVV+ Annex moves to another location and continues to be owned and operated by the same company, the membership will continue at the new location.
The program and its benefits will end if TVV+ Annex permanently closes or M. Astin Veterinary Medicine Professional Corporation no longer owns or operates the clinic, unless the company or a new operator confirms that the program will continue.
Membership cannot be sold, given away, or transferred to another household. If the primary member dies, a spouse or partner who was already listed on the account and lived in the household may ask to become the new primary member. TVV+ Annex may ask for information needed to update the account.
TVV+ Annex may suspend or remove First Families status for a serious or repeated breach of these terms, including:
Where reasonable, TVV+ Annex will explain the concern and provide the primary member an opportunity to correct it before membership is removed. TVV+ Annex may act right away where there is fraud, a safety concern or another serious issue.
TVV+ Annex may make reasonable administrative changes, correct errors, or clarify these terms. We will not reduce the core 15% benefit for an active First Families member while the program continues. If a change could affect how a member uses the program, we will provide reasonable notice.
TVV+ Annex will use and protect personal information according to its privacy practices and applicable law. Information may be used to manage the client account, confirm eligibility, provide veterinary care, and administer the First Families program.
If you have a question about First Families, your eligibility, or a discount on an invoice, please contact The Village Vet+ Annex. We will do our best to review and resolve the issue fairly.
These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario.
Upper Village Veterinary Group Inc. and its affiliates (dba The Village Vet) | thevillagevet.com
Effective date: July 15, 2026 | Last updated: July 17, 2026
Scope. This Policy explains how The Village Vet collects, uses, discloses, retains, and protects personal information through thevillagevet.com, including TVV clinic subpages, and related online services that link to this Policy. If the Site links to a separate clinic website, including the existing Upper Village Veterinary Hospital website, personal information collected on that separate website is governed by the privacy notice posted there unless that website links to this Policy. This Policy does not replace any separate privacy notice that a clinic provides for its client records or veterinary services.
In this Policy, "The Village Vet," "TVV," "we," "us," and "our" refer to Upper Village Veterinary Group Inc. and the affiliates that operate the Site or collect personal information through it (collectively, "TVVG"). "Site" means thevillagevet.com and any webpages, forms, booking tools, or other online services that link to this Policy.
If you contact or book with a particular clinic, TVV and the selected clinic may each retain the basic client contact information, pet profile information, booking details, communications, and preferences needed to manage the relationship and provide coordinated service. Upper Village Veterinary Group Inc. is responsible for personal information collected through centrally operated Site functions. The veterinary professional corporation that operates the selected clinic is responsible for the official veterinary medical record and for personal information collected in providing veterinary services. Official veterinary medical records are maintained by that clinic veterinary professional corporation, not as part of TVV's centrally operated website records. TVVG entities and clinics coordinate as needed to respond to privacy questions and requests.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where it applies, and Canada's Anti-Spam Legislation (CASL) for commercial electronic messages.
Personal information is information about an identifiable individual. Depending on how you use the Site, we may collect the following categories:
Please provide only the information reasonably necessary for us and the selected clinic to understand and respond to your request. If you provide personal information about another person through a referral or other form, please confirm that you have their permission to do so. Do not submit human health information, payment-card information, government identification numbers, or other highly sensitive information unless a form specifically requests it. Do not use a website, booking form, or telehealth service for an emergency; contact a clinic or emergency veterinary hospital directly for urgent veterinary needs.
We collect personal information:
We may use personal information to:
If we intend to use personal information for a materially new purpose, we will identify that purpose and obtain additional consent when required.
We seek meaningful consent appropriate to the sensitivity of the information and the circumstances. Consent may be express or implied where permitted by law. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide a requested service.
We may send marketing emails and SMS messages about services, promotions, events, and pet-care information where we have your consent or are otherwise permitted by law. Marketing consent is optional and is not a condition of receiving veterinary care. You can unsubscribe from marketing emails using the link in each message. You can stop commercial text messages by replying STOP or following the opt-out instructions in the message. Standard message and data rates may apply. We may still send non-promotional messages needed to respond to you, administer an appointment, or provide a requested service.
We keep records of marketing consent and unsubscribe requests and process opt-outs in accordance with Canada's Anti-Spam Legislation (CASL). We do not sell your mobile number or text-message consent information, and we do not disclose text-message opt-in data to third parties for their own marketing. Providers that help us deliver messages may process this information on our behalf and under contractual restrictions.
You can control or delete cookies through your browser settings and manage advertising preferences through applicable third-party platform settings. Where consent is required, we will seek it before enabling the relevant non-essential technology. Blocking some technologies may affect Site features or the relevance of advertising. See Section 8 for more information.
We may disclose personal information in the following circumstances:
We do not sell personal information. We do not permit service providers to use personal information for their own independent marketing unless you separately interact with and consent to that provider.
Some service providers, including booking, forms, telehealth, communications, advertising, online-platform, and practice information management providers, may store or process personal information outside Canada, including in the United States. This may include PetDesk, Google Forms or other Google services, Meta services, telehealth providers, and other systems used by TVV or the selected clinic. When information is processed in another jurisdiction, it may be subject to that jurisdiction's laws and may be accessible to courts, law enforcement, or national-security authorities in accordance with those laws. We remain accountable for personal information transferred to service providers for processing and use contractual or other measures appropriate to the circumstances. You may contact our Privacy Officer for further information about our use of service providers outside Canada.
The Site may use cookies, pixels, local storage, and similar technologies operated by us or by service providers. These may include technologies associated with embedded Google services and Meta advertising through Facebook and Instagram, where enabled. Depending on the tools enabled and your choices, they may support:
Where consent is required, we will seek it before enabling non-essential analytics or advertising technologies. You may change your choices through any cookie settings made available on the Site, your browser settings, and applicable platform settings. We do not configure Google or Meta advertising tools to receive the contents of appointment requests, contact forms, medical summaries, care preferences, referral submissions, telehealth requests, or other free-text submissions. We may use limited, generic events, such as whether a booking was completed and the general campaign or clinic associated with it, to measure advertising performance where permitted. Online identifiers and browsing activity may be personal information when they can reasonably be linked to an identifiable individual. Cookie settings are device- and browser-specific and may need to be reset after clearing cookies.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate business and consent records, and to meet legal, regulatory, insurance, accounting, and dispute-resolution requirements. Retention periods vary depending on the type and sensitivity of the information, the purpose for which it is used, and applicable requirements. When information is no longer required, we securely delete, destroy, or de-identify it.
We may create and use aggregated or de-identified information for analytics, planning, security, service improvement, and other legitimate business purposes, provided it cannot reasonably be used to identify or be re-associated with an individual.
We use administrative, technical, and physical safeguards appropriate to the sensitivity, amount, format, and use of personal information. These may include access controls, staff and service-provider confidentiality obligations, secure transmission, system monitoring, backups, and secure disposal practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada as required by PIPEDA.
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, or ask questions about how it has been used or disclosed. We may need to verify your identity before responding. In limited circumstances, the law may permit or require us to refuse access; if so, we will explain the reason unless prohibited from doing so.
Please help us keep your personal information accurate and current by notifying us when it changes.
You may also withdraw consent or challenge our compliance with this Policy. We will investigate privacy complaints and respond within a reasonable time.
The Site may link to or embed separate clinic websites, maps, social networks, booking platforms, forms, telehealth services, practice information management systems, payment services, review platforms, or other services operated by third parties. This includes links to Upper Village Veterinary Hospital's website. For example, an appointment, referral, or telehealth request may be collected through PetDesk, Google Forms, a telehealth provider, or another approved service and then transferred to the selected clinic and its systems. When you use Google Search or Google Reviews, interact with Facebook or Instagram, or visit a separate clinic website, those services or sites may collect information under their own privacy notices. We encourage you to review those notices before providing personal information. A link or embedded service does not mean that TVV controls the third party's independent privacy practices.
Our website is intended for a general audience and is not directed to children. We do not knowingly collect personal information directly from children under 13 without the consent of a parent or guardian. If you are under 13, please have a parent or guardian contact us or submit information on your behalf. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
We may update this Policy from time to time to reflect changes to our practices, services, or legal obligations. We will post the updated version on the Site and revise the "Last updated" date. If a change is material, we will provide additional notice when appropriate.
The Privacy Officer is responsible for overseeing compliance with this Policy. To make a privacy request, ask a question, or submit a complaint, contact:
Privacy OfficerIf we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada. Information about filing a complaint is available at priv.gc.ca.
